We at Flower Song Restaurant strive to provide our customers with a delightful dining experience. However, we understand that situations may arise where you need to return or request a refund for your order. This policy outlines the guidelines for returns and refunds at Flower Song Restaurant.

Eligibility for Returns and Refunds:

• Undelivered or Incorrect Orders: If your order is not delivered or arrives with incorrect items, please contact us immediately at 081 205 5200 (Peradeniya) or 081 220 8979 (Kandy) or newflowerreskandy@gmail.com to report the issue. We will gladly arrange for a redelivery of the correct order or offer a full refund.
• Damaged or Spoiled Food: If your food arrives damaged or spoiled upon delivery, please do not consume it. Contact us immediately at the above phone numbers, and we will arrange for a replacement or a full refund.

Return Window:

• You must notify us of any return or refund requests within 01 hour of receiving your order.

Conditions for Returns:

• Food items must be unopened (For Damage) and in their original packaging to be eligible for a return or refund.
• We cannot accept returns or offer refunds for partially consumed food items.

Refund Process:

• Once we have approved your return request, we will issue a full refund to the original payment method used for your purchase.
• Please allow 1-2 business days for the refund to reflect in your account.

Non-Refundable Items:

• We do not offer refunds for any promotional or discounted items.
• Delivery fees are non-refundable.

Please Note:

• This policy applies to both in-restaurant and delivery orders.
• We reserve the right to modify this policy at any time without prior notice.

Contact Us:

For any questions or concerns regarding our return and refund policy, please don’t hesitate to contact us at the phone numbers listed above or visit our restaurants in Peradeniya or Kandy.

Additional Information:

You may also want to consider including the following information in your policy:

• Process for initiating a return: Explain how customers can initiate a return, such as by calling the restaurant or filling out an online form.
• Proof of purchase: Indicate whether customers need to provide a receipt or proof of purchase to return an item.
• Exchange policy: If you offer exchanges for returned items, outline the process for doing so.

By having a clear and concise refund and return policy, you can help build trust with your customers and ensure a smooth dining experience for everyone.